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Update On Effects Of Corona Virus

This page will show any branch closures or effects to the operations of MDP Supplies during the Corona virus (Covid19) outbreak.

As this is a rapidly changing situation we will update this page with all the latest information that we have.

Wednesday - 02/12/20

Trade Counters
Our trade counters across the UK are open for Click & Collect orders except any locations mentioned below.
For full details on branch hours and the Click & Collect process please click here.

Face Mask Are Obligatory
All customers entering our stores must wear a face mask. If you do not have one you will be offered a complimentary mask.

Most importantly, for customers who cannot wear a mask, for whatever reason, on arrival just call the branch on the number displayed and our staff will come outside and bring your order to you, like a drive thru.

We hope that doing it this way we can maintain a safe shopping experience for everyone.

Temporary Branch Closures / Additional Info

England
All our trade counters in England remain open for the collection of Click & Collect orders only.

Scotland
Our 2 trade counters in Scotland remain open for the collection of Click & Collect orders only. Due to the government restrictions in place until 11/12/20 we cannot take any orders or add-ons over the counter, they must be placed in advance. Returns can be handed back over the counter but cannot be processed while you wait. The branches are open for Click & Collect only.

Northern Ireland
Our trade counter in Portadown, County Armagh remains open for the collection of Click & Collect orders only. Due to the government restrictions in place until 11/12/20 we cannot take any orders or add-ons over the counter, they must be placed in advance. Returns can be handed back over the counter but cannot be processed while you wait. The branches are open for Click & Collect only.




Online Orders
All online orders are being despatched as normal but there may be a slight delay as there is a large order volume. Particularly effected are orders going to Northern Ireland and the Republic of Ireland.

We despatch orders from all our branches across the UK so we hope to keep any local disruption due to restrictions to a minimum but we are continually monitoring the situation.

We continue to implement procedures to ensure social distancing of staff and all staff are wearing face masks. These procedures are helping to keep our staff safe but it does mean we cannot operate at pre-Covid performance levels. All our teams are putting in an exceptional effort to get orders out on time.

The pre-Christmas surge is well and truely on and couriers this year are busier than ever, for example DPD is handling over 1.8 million parcels a day, so there may be courier delays over the coming weeks so please bear this in mind.

Next Day Delivery Changes to Priority Delivery
Important: When selecting Priority Delivery we will do our utmost to get all orders placed before 1pm despatched the same working day but we kindly ask for your understanding if this is not possible. Because of this we have renamed the Next Day delivery service to Priority.



Customer Service
The call centre is open 9.00am - 5.00pm Monday - Friday.



Fabrication Department
Our fabrication department is operating normally.

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