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Update On Effects Of Corona Virus

This page will show any branch closures or effects to the operations of MDP Supplies during the Corona virus (Covid19) outbreak.

As this is a rapidly changing situation we will update this page with all the latest information that we have.

Friday - 10/07/20

Trade Counters
We have been gradually reopening our trade counters and 8 have already reopened for click and collect orders, for full details click here.

Face Masks In Scotland
The Scottish government has made it obligatory for all customers to wear a face mask whilst shopping from today, Friday 10/07/20. Our staff are wearing them to protect you, please reciprocate.

Online Orders
We are despatching online orders as we have implemented changes to staff procedures at our warehouses to ensure social distancing of staff.

UK Mainland
These changes, combined with receiving a high volume of orders, means that we have had to temporarily remove our guaranteed next day delivery options. Our teams have been working incredibly hard and have been working overtime to meet the demand.

All orders are being picked and packed as quickly as possible. The vast majority of orders are being despatched within 24 hours of being received but please allow 2-3 working days for delivery. As a company we have made a substantial investment to increase the order handling capacity at key branches by increasing the staffing levels and by setting up a larger fulfilment operation in Falkirk.

Northern Ireland & Republic Of Ireland Deliveries
The Portadown branch is extremely busy and we have added additional staff to increase the output so leadtimes will gradually improve over the next couple of weeks but currently the delivery time is 3-4 days, we apologise for this. Monday 13/07/20 is a public holiday in Northern Ireland.

Customer Service
We have increased staffing at our customer service call centre but phone lines are exceptionally busy so we have had to close phone lines at 5pm to allow the team to get back to customers. The call centre is now open 9.00am - 5.00pm Monday - Friday.

Fabrication Department
Our fabrication department is extremely busy and we have added additional staff to increase the output.

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