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Update On Effects Of Corona Virus

This page will show any branch closures or effects to the operations of MDP Supplies during the Corona virus (Covid19) outbreak.

As this is a rapidly changing situation we will update this page with all the latest information that we have.

Wednesday - 01/04/20

Trade Counters
All trade counters are closed until further notice due to the necessary restrictions. Therefore no Collection Orders will be processed but you can place an online order for delivery.

Online Orders
We are still despatching online orders as we have implemented a reduced staff level at our larger warehouses to ensure social distancing of staff.

Due to reduced courier hours the last order time for next day delivery is currently 2pm for the UK mainland, offshore and European orders. In Northern Ireland / Republic Of Ireland couriers are now only collecting Monday, Wednesday and Fridays so it is a 2 day service with a 2pm order cut off time on those days.

We are getting instances of couriers believing a customer's premises are closed due to things like shutters being down. If your premises look closed but you are open please make it more obvious.

Couriers are also not doing 2nd deliver attempts, so if you are not there on the 1st attempt the parcel is being sent straight back to us, rather than being redelivered.

Northern Ireland & Republic Of Ireland Deliveries
Fastway couriers are now only making collections and deliveries on Monday, Wednesday and Fridays in Northern Ireland and the Republic of Ireland.
We are operating our Portadown branch on half staff to keep to the social distancing regulations so please don't leave it right up to the last order cut off time to place your order.

Customer Service
Our customer service call centre is operating normally but the hours are reduced to 9.00am - 4.30pm.

Fabrication Department
Our fabrication department is operating but on reduced staffing levels.

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